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This Return and Refund Policy applies to purchases made from Glowcrest Lighting. Glowcrest Lighting is operated by GLOWCREST LIGHTING LLC, which is the legal seller responsible for accepting and processing eligible returns, exchanges and refunds.

Return window

You may request a return or exchange within 14 calendar days after the order is shown as delivered. A request sent within that period is timely even if our support team responds on the next business day. Your statutory rights under applicable law are not limited by this voluntary return policy.

How to start a return or exchange

Before sending any item, email support@glowcrestlighting.com with your order number, the item you wish to return, the reason for the request and, where relevant, clear photographs of damage or an incorrect item. We will provide return instructions and, for an authorized return, a prepaid shipping label.

Do not send a return without contacting us first. Our business shipping and return address is 1506 W Everly Brothers Boulevard, Central City, KY 42330, United States. This is also the company’s registered business address. A return is not complete until it is received at the address specified in our written return instructions.

Return shipping costs

For every return or exchange that we authorize under this policy, we pay the reasonable return shipping cost and provide the required prepaid label. Customers should not purchase postage independently unless we approve it in writing. We are not responsible for unauthorized postage or packages sent to a different address.

Eligible returns and condition of returned goods

We accept eligible returns for defective and non-defective products, including a change of mind, when the request is made within the return window. Unless an item is defective, damaged, incorrect or otherwise non-conforming, it should be returned unused or only handled as reasonably necessary to inspect it, in substantially the same condition in which it was received, with included parts, accessories and packaging where reasonably possible. Excessive use, avoidable damage or missing parts may reduce a refund only where permitted by law.

Damaged, defective or incorrect items

Contact us promptly if an item arrives damaged, defective or different from what you ordered. We may request photographs or other reasonable information to confirm the issue. Once confirmed, we will offer an appropriate remedy, which may include replacement, repair or refund, at no return cost to you. Nothing in this policy excludes any legal warranty or remedy that cannot lawfully be excluded.

Items that may not be returnable

Where clearly disclosed before purchase and permitted by law, return rights may be limited for personalized or custom-made goods, opened sealed hygiene goods, perishable goods, digital products already supplied with required consent, gift cards and goods that cannot safely be resold for health or safety reasons. Defective or misdescribed goods remain subject to applicable legal rights.

Exchanges

To request an exchange, follow the return process above. We will confirm availability. If the replacement is unavailable, we will issue a refund. We pay the authorized return and replacement shipping costs.

Refund timing and method

After we receive and inspect the returned goods, we will notify you of the outcome. Approved refunds are initiated within 3 business days after receipt of the return. Refunds are sent to the original payment method unless another lawful method is agreed. Your bank or payment provider may require additional time to post the credit; that processing time is outside our control.

Order cancellations

To request cancellation before shipment, email support@glowcrestlighting.com immediately. We will try to stop fulfilllment, but cannot guarantee cancellation once an order has entered processing or shipped. If shipment cannot be stopped, use the return process after delivery.

Return support hours

Support is available Monday through Friday, 9:00 a.m.–6:00 p.m. Eastern Time, excluding U.S. federal holidays. Messages received outside those hours are treated as received on the next business day.