Verzendbeleid

GLOWCREST LIGHTING LLC, operating the Glowcrest Lighting store, is responsible for order fulfilllment and shipping under this policy.

Delivery area

We currently accept and deliver orders only to physical addresses in the 48 contiguous United States. We do not currently deliver to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses or destinations outside the United States.

Shipping cost

Standard shipping is free for all eligible orders. No minimum purchase is required. Any optional upgraded service, if offered, will be clearly priced before checkout.

Processing and delivery estimate

Our stated delivery estimate is 3–5 business days. Business days are Monday through Friday, excluding U.S. federal holidays. The estimate begins when an order is accepted and confirmed. Orders placed or messages received outside support hours are handled on the next business day. Delivery estimates are not guarantees where delays arise from severe weather, carrier disruption, incorrect address information or circumstances outside reasonable control.

Shipment confirmation and tracking

When available, we send a shipment confirmation containing the carrier and tracking details to the email address used at checkout. Tracking information can take up to 48 hours to update after the label is created.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address must be corrected. We cannot guarantee changes after fulfilllment begins. If a parcel is returned because of an incorrect or incomplete address, we will contact you to arrange a reasonable solution.

Delays and unavailable items

We advertise shipping and delivery estimates only when we have a reasonable basis for them. If we learn that an order cannot be shipped within the promised period, we will notify you promptly and offer a revised date. Where required, we will request your consent to the delay or provide cancellation and a prompt refund for the unshipped merchandise.

Lost or damaged parcels

If tracking shows no movement, a parcel appears lost or an order arrives damaged, contact support@glowcrestlighting.com with your order number and relevant details. We will investigate with the carrier and provide an appropriate resolution. You will not be charged return shipping for an authorized damage claim.

Business shipping and return address

1506 W Everly Brothers Boulevard, Central City, KY 42330, United States

This is the registered business address of the legal operator and is used as the business shipping and return address. Always contact customer support before returning an item so that we can issue the correct instructions and prepaid label.